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Amlib & infoXpert Services |
Our Project Implementation service is the first important step in planning for the timely and efficient migration from your existing system. Project Planning Services by qualified Amlib & infoXpert staff are available to assist with the design a customised Project Plan to suit an organisation's unique requirements and timeframe. |
We recognise that the best implementation of a new enterprise management system within an organisation requires the teaming of highly functional & robust software together with excellent implementation & support services. Amlib & infoXpert offers a range of professional implementation and support services to assist with the smooth transition to our solutions. |
Qualified Amlib & infoXpert staff and consultants provide onsite installation of our software, and can also provide installation of the Microsoft SQL Server RDBMS. Onsite Installation Services available include: • Installation and configuration of Amlib, infoXpert, Netloan or InfoVision • Configuration of automated backup and disaster recovery procedures • Installation and configuration of Microsoft SQL Server RDBMS (installation of Oracle RDBMS available from one of InfoVision's partners) • RDBMS tuning |
Training of Amlib, infoXpert, Netloan and InfoVision can be provided onsite at your premises by experienced Training Consultants, with topics covering all aspects of the software application including: • Configuring system parameters (including assistance with setup) • System overview and navigation • Individualised module application training (includes setup, data import and searching) • Advanced training (including customising reports and searches) As an alternative to Onsite Training, we are also able to offer Online Training courses via the Internet. |
We recognise that Customer Support Services are just as important as the product itself. That's why we offer the Amlib & infoXpert Software Support Agreement. Services provided to Customers with current Support and Maintenance Agreements include: • Hotline Telephone Support • Online Support via Email and InfoVision's Service Request System • Regular Software Updates (Including Enhancements & New Features) • Remote Access / Diagnostics (via the Internet using either RDP or VNC) |
We have considerable experience at migrating data from a wide range of existing Library and Records Management packages into Amlib and infoXpert. Contact usto find out more on how we can transfer your existing data. |
Amlib & infoXpert software APIs provides the facility to easily integrate existing applications (such as finance systems, CRM systems, property databases, etc.) and devices with our software. In addition to the standard API functions available, we can develop custom integration services to suit your organisation's requirements. |
Why choose a Hosted Solution? • Organisations looking to minimise the overheads in operating database & web servers, together with associated Windows operating systems & Microsoft SQL Server • Organisations choosing to outsource servers rather than having to invest in the purchase of dedicated servers and technical staff to maintain the servers 7 days per week If your organisation is looking to reduce its systems overheads then you may be interested in having a Hosted Solution, where the Amlib & infoXpert software and servers are hosted by our ASP Solutions Partner. Rather than having to invest in the server hardware, operating system & RDBMS to support the Amlib & infoXpert software, we can provide our software in a managed & hosted application environment. All of the features of the System are available to your organisation 24 hours, 7 days a week via secured direct connection. Reduce Overheads Amlib & infoXpert Hosted Solutions can be provided on simple monthly access fee basis, which avoids the cost of purchasing your own servers and associated software. This way your organisation only needs to manage its PCs, network and associated peripherals (e.g. printers, etc.) Simplify Systems Management When new versions of the software are available the Amlib & infoXpert Hosted Solutions will take care of any software upgrades. Stay Ahead With Latest Technology Amlib & infoXpert Hosted Solutions provide scalability, flexibility, and enables your organisation to stay ahead in today's technology-driven marketplace with state-of-the-art facilities. Highly trained and certified professionals monitor networks and systems around the clock, troubleshoot problems, and respond quickly. |
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